This Privacy Policy explains how BioHack AI (“BioHack AI,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you use our website and mobile application (collectively, the “Services”), including membership registration and login, checkout, dashboards, support, community features, and integrations with wearable devices.
1) Who We Are
BioHack AI provides a wellness platform intended to deliver personalized, evidence-based insights and experiences through technology.
Contact:
BioHack AI
Email: support@biohackai.com
Support: Support Page
2) Information We Collect
A. Information You Provide
We may collect information you provide directly, such as:
- Account and profile information (name, email, password, username, profile details, membership status)
- Membership, registration, and login details through the Services
- Support requests and communications (messages, emails, attachments)
- Content you post (for example, comments, community posts, blog interactions, or other submissions)
B. Health, Wellness, and Wearable-Related Information (If You Choose to Provide It)
If you connect a wearable device or enter wellness information, we may collect:
- Biometric and wellness metrics (for example, activity, sleep, heart-related data, readiness scores, and similar metrics, depending on your device and permissions)
- Self-reported wellness information you enter in your dashboard or profile (for example, goals, notes, and routines)
- Data summaries and analytics displayed within your member portal
Important: Our Services are for informational and wellness purposes only and are not a substitute for professional medical advice, diagnosis, or treatment.
C. Chat and AI Interaction Data (If Available in Your Experience)
If the Services include chatbot or AI-powered features, we may collect:
- Chat content (messages you submit)
- Related context you choose to share (for example, goals, preferences, or wellness-related inputs)
- Technical logs needed to operate, maintain, secure, and improve chat and AI-powered features
D. Payment Information
Payments may be processed through Stripe or through Apple or Google in-app purchase systems, depending on how you subscribe. We do not store full payment card numbers on our servers. Those payment providers may collect and process payment details according to their own privacy practices.
E. Automatically Collected Information
When you use the Services, we may automatically collect:
- Device and app information (device type, operating system, app version)
- Log and usage data (IP address, browser type, pages viewed, actions taken, timestamps, and referring URLs)
- Cookies and similar technologies (for website functionality, security, preferences, and analytics)
- Analytics data if enabled and linked to your account (for example, Google Analytics)
3) How We Use Your Information
We use your information to:
- Provide, operate, and maintain the Services (accounts, memberships, dashboards, support, and community features)
- Process transactions and manage subscriptions or memberships
- Connect and display wearable or device data you authorize and generate summaries or insights
- Personalize your experience (preferences, recommendations, and relevant content)
- Communicate with you (service messages, account notices, and support responses)
- Improve and develop features, troubleshoot issues, and conduct performance analytics
- Protect the security and integrity of our Services (including fraud prevention and access controls)
- Comply with legal obligations and enforce our terms
4) How We Share Your Information
We may share information in the following circumstances:
A. Service Providers
We share information with vendors that help us operate the Services, such as:
- Hosting, infrastructure, and database providers
- Payment processors (for example, Stripe and mobile app store billing providers)
- Analytics providers (for example, Google Analytics, if used)
- Customer support and communication tools
- AI service providers (for example, OpenAI)
These providers are authorized to use information only as needed to provide services to us.
B. Integrations You Enable
If you connect wearables or third-party accounts, we share and receive data as needed to provide the integration, based on your permissions.
C. Legal, Safety, and Rights Protection
We may disclose information if we believe it is necessary to:
- Comply with law, regulation, or legal process
- Protect the safety, rights, or property of BioHack AI, our users, or others
- Detect, prevent, or address fraud, security, or technical issues
D. Business Transfers
If we are involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction.
E. With Your Consent
We may share information when you direct us to or explicitly consent to the sharing.
We do not sell your personal information in exchange for money.
5) AI Services and Data Sharing
Some features of the Services may use artificial intelligence (“AI”) to provide personalized recommendations, insights, and responses.
When you actively use AI-powered features, we may send certain information that you provide to a third-party AI service provider in order to generate a response.
- Provider: OpenAI
- Data Sent: User inputs such as messages, preferences, wellness-related inputs, and any information you choose to enter into AI-powered features
- Purpose: To generate personalized responses, recommendations, and insights within the app
We only send data to OpenAI when you actively use AI-powered features and provide input. We send only the information reasonably necessary to operate those features.
User Consent: Before any personal data is sent to OpenAI through AI-powered features, we request your explicit consent in the app. You may decline and continue using the app without AI-powered features.
We do not use AI services to make automated decisions that have legal or similarly significant effects on users. OpenAI processes data according to its own privacy practices and is expected to maintain appropriate safeguards for the protection of personal information.
6) Cookies and Analytics
We use cookies and similar technologies to:
- Remember preferences and keep you signed in
- Enable core site functionality and security
- Understand usage to improve performance and content
Your choices: You can control cookies through your browser settings. Some features may not work properly if cookies are disabled.
7) Data Retention
We retain information as long as reasonably necessary to provide the Services and maintain your account, meet legal obligations, resolve disputes, and enforce agreements. You may request deletion as described below, subject to certain exceptions.
8) Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
9) Children’s Privacy
The Services are not intended for children under 13 (or under 16 in certain regions). We do not knowingly collect personal information from children. If you believe a child has provided information, contact us to request deletion.
10) Your Choices and Rights
A. Account Information
You can review and update certain account and profile information in your account settings.
B. Wearable Permissions
You can disconnect wearable integrations and adjust permissions through your device settings or the third-party provider.
C. Marketing Communications
You can opt out of marketing emails by using the unsubscribe link, although service and account messages may still be sent.
D. Access, Deletion, and Correction Requests
Depending on your location, you may have rights to request access, correction, deletion, or portability. To make a request, email support@biohackai.com.
11) U.S. State Privacy Disclosures (If Applicable)
If you reside in certain U.S. states (for example, California, Colorado, Connecticut, Virginia, or Utah), you may have additional rights, including access, deletion, correction, and the ability to opt out of targeted advertising, if applicable.
How to opt out (if applicable): Email support@biohackai.com with the subject “Privacy Opt-Out.”
12) International Users (If Applicable)
If you access the Services from outside the United States, your information may be transferred to and processed in countries where we or our service providers operate. These countries may have different data protection laws than your jurisdiction.
13) Changes to This Policy
We may update this Privacy Policy from time to time. We will update the “Last Updated” date and, if changes are material, we may provide additional notice, such as an in-app notice or email.
14) Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us at:
Email: support@biohackai.com